Our Location
304 North Cardinal St.
Dorchester Center, MA 02124
Frequently Asked Questions (FAQs)
Yes, we provide stock catalogues for you if needed.
Customised service is also recommended.
Yes, the stock sample is MOQ 1PC if needed.
Customised service MOQ 1PCS with higher sample fee than the stock.
Our eyewear is crafted from recycled plastic or acetate frames with wooden temples, reflecting our commitment to eco-friendly materials.
Full wooden models: 25–30 days
Blended models ( acetate or recycled plastic + wood ): 40–45 days
The actual production time depends on the quantity and design you chose. Please confirm with our salesman.
Luzamorwood keeps our clients informed throughout the process:
You’ll receive a scheduled completion date once production begins.
We’ll provide a mid-production update when 50% of the process is completed.
You’ll receive a final notice one week before order packing is completed.
We provide DHL, UPS, TNT, and other couriers, and also accept your designated shipping agents to pick up from our office.
Paypal, bank transfers. You can select your preferred payment method
Paypal, bank transfers. You can select your preferred payment method
Yes, there is.
The 1st Situation:(Product itself defectives): 1. We’re responsible for the defectives you receive when you get the parcels from the courier.
2. The item doesn’t work before selling.
The 2nd Situation:(Damages Caused By Misuse Or Vandalism)
Damages Caused By Misuse Or Vandalism after selling, however, we are still responsible for them. After you ship them back to us, if they’re suitable to be fixed, we will make them resaleable for you free of charge. If they can’t be fixed, we will consult with you about what to do with the defectives
Finally, we also ship them with your next order together